Member Billy Hanson of Reliable Office Solutions discusses his career path and company at recent meeting.

Wednesday, 25 January 2017 19:03 Written by  Markoe-Boyd, Marlene Read 711 times
Published in Bucks Blog

Having graduated with an undergraduate degree in Accounting and a Masters Degree in Taxation, Billy spent the early part of his professional career working for a large accounting firm in New York City. After years of long hours, he decided to join the family business, Reliable Office Solutions to help run it more efficientely and effectively and further develop a business his father grew over the years to be very successful.

Billy spent his initial time and energy on improving the administrative end of the business, improving the company's finances, and hiring a new service manager to further build the company and its reputation for providing quality Canon printers and service. The type of Canon equipment Reliable keeps in its inventory has changed over the years as Canon consistently develops and improves their copiers. In the 1980s and 1990s, Billy commented there was a transition in the industry when the color copier became available and many businesses embraced this technology greatly benefiting his customer growth and reach.

With four offices, two in New Jersey, one in Manhattan, and the corporate office in Staten Island, a majority of Reliable's business is "down the street" business servicing professional offices and businesses. Some of the company's successes are credited to the telemarketing team responsible for building the company's customer base and the addition of a computer program Billy helped build with computer programming professionals. The computer program, called Butterfly, helps with the company's workflow and management by tracking each client from the beginning to the end: from someone who is a prospective customer, to becoming a customer, the equipment\service agreement they have, and their inventory or upgrades. This program allows the whole team at Reliable  to have access to the history of each client they serve which enables them to more effectively interact with them and meet their needs.

Reliable is a full service office solution company assisting clients with their printing needs, suggesting replacement copiers when necessary, handling repairs and service, and even remote monitoring of copier usage and ink cartridge usage. They can offer suggestions to prospective clients on the type of copier equipment that best suits their particular business and monitor the maintenance and upkeep of the equipment to ensure their business operations run smoothly and uninterrupted.

Last modified on Tuesday, 31 January 2017 13:19

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